fbpx

Author: Fabio

Aeropuerto tico destaca entre los diez mejores de Latinoamérica

Esperan que este índice permita dar una herramienta a los pasajeros a la hora de elegir destinos de viaje

Redacción-El día de hoy el Consumer Choice Center (CCC) ha publicado su Índice de Aeropuertos Latinoamericanos, resaltando el Top 10 de aeropuertos en la región de acuerdo a su conveniencia y facilidades para los pasajeros. Dentro del Índice se consideran los 30 aeropuertos más importantes de la región latinoamericana.

El índice es el primero de su tipo en Latinoamérica y debería ser utilizado para informar a los consumidores y administradores de los aeropuertos sobre quienes vienen llevando a cabo un mejor trabajo para dar las comodidades necesarias a sus pasajeros o usuarios.

Read more here


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

Entidade de defesa do consumidor critica aéreas por demora nos reembolsos

De acordo com dados da Iata, as empresas aéreas no mundo têm US$ 35 bilhões em reembolsos de passagens aéreas

O Consumer Choice Center (CCC), organização internacional de defesa do consumidor com atuação em mais de cem países, divulgou uma carta aberta aos presidentes das empresas aéreas, criticando práticas de reembolso adotadas por companhias aéreas durante a pandemia de covid-19.

A carta também foi endereçada à Associação Internacional de Transporte Aéreo (Iata, na sigla em inglês) e à Organização da Aviação Civil Internacional (ICAO). De acordo com dados da Iata, as empresas aéreas no mundo têm US$ 35 bilhões em reembolsos de passagens aéreas, de voos cancelados durante a pandemia de covid-19.

No documento, assinado por Fred Roeder, diretor geral do CCC, a entidade afirma que “muitos agentes do setor não se importam com contratos, leis e promessas feitas a seus clientes”.

De acordo com a entidade, consumidores têm gastado horas com o atendimento de companhias aéreas para tentar recuperar o dinheiro gasto em voos cancelados. Mas, frequentemente, as empresas tentam forçar os clientes a aceitar cupons para viagens futuras.

“Dar a um consumidor a opção de um cupom é bom. Mas negar o reembolso, como muitos de vocês ainda fazem, não é apenas contra a lei, mas também irrita os consumidores. Como sabemos se teremos condição de decolar no próximo ano para fazer a longa viagem que planejamos para este ano? Como sabemos se sua companhia aérea ainda estará no mercado?”, questiona o CCC na carta.

A entidade ainda acrescenta que “centenas de milhões de contribuintes em todo o mundo já estão ajudando vocês através de pacotes de socorro de governos”. “Queremos ajudá-los a permanecer no negócio, mas vocês também precisam respeitar as regras existentes e reembolsar os clientes”, conclui o CCC na carta.

Fabio Fernandes, gerente global de comunicação e relação com a mídia do CCC, disse que diversas empresas aéreas não estão cumprindo suas políticas de reembolso e desrespeitam as leis. Ele cita as aéreas RyanAir, AirEuropa, Air Canada, EasyJet e Alitalia. De acordo com Fernandes, a pior companhia é a RyanAir, que ainda não reembolsou 8 de cada 10 passageiros britânicos com viagens canceladas.

“Na Europa, a legislação estabelece o reembolso integral em caso de voos cancelados, e não apenas um voucher para ser usado na próxima viagem. Existe pressão em Bruxelas dos países membros da União Europeia para uma interpretação diferente dessa regra, porém os esclarecimentos da Comissão Europeia de 18 de março reafirmam o reembolso da tarifa do bilhete para voos cancelados, mesmo no caso do covid-19”, afirmou Fernandes.

Fernandes disse que espera que a Iata, como representante das empresas aéreas, sugira aos seus membros que façam o reembolso imediato dos voos cancelados.

Procurada, a Iata informou em nota que a política de reembolso “é uma decisão comercial de cada companhia aérea”. E acrescentou que a Iata “não tem condições de aconselhar sobre as exigências legais de cada país”.

Conteúdo publicado originalmente no Valor PRO, serviço de notícias em tempo real do Valor


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

Entidade de defesa do consumidor critica aéreas por demora nos reembolsos

De acordo com dados da Iata, as empresas aéreas no mundo têm US$ 35 bilhões em reembolsos de passagens aéreas

O Consumer Choice Center (CCC), organização internacional de defesa do consumidor com atuação em mais de cem países, divulgou uma carta aberta aos presidentes das empresas aéreas, criticando práticas de reembolso adotadas por companhias aéreas durante a pandemia de covid-19.

A carta também foi endereçada à Associação Internacional de Transporte Aéreo (Iata, na sigla em inglês) e à Organização da Aviação Civil Internacional (ICAO). De acordo com dados da Iata, as empresas aéreas no mundo têm US$ 35 bilhões em reembolsos de passagens aéreas, de voos cancelados durante a pandemia de covid-19.

No documento, assinado por Fred Roeder, diretor geral do CCC, a entidade afirma que “muitos agentes do setor não se importam com contratos, leis e promessas feitas a seus clientes”.

De acordo com a entidade, consumidores têm gastado horas com o atendimento de companhias aéreas para tentar recuperar o dinheiro gasto em voos cancelados. Mas, frequentemente, as empresas tentam forçar os clientes a aceitar cupons para viagens futuras.

“Dar a um consumidor a opção de um cupom é bom. Mas negar o reembolso, como muitos de vocês ainda fazem, não é apenas contra a lei, mas também irrita os consumidores. Como sabemos se teremos condição de decolar no próximo ano para fazer a longa viagem que planejamos para este ano? Como sabemos se sua companhia aérea ainda estará no mercado?”, questiona o CCC na carta.

A entidade ainda acrescenta que “centenas de milhões de contribuintes em todo o mundo já estão ajudando vocês através de pacotes de socorro de governos”. “Queremos ajudá-los a permanecer no negócio, mas vocês também precisam respeitar as regras existentes e reembolsar os clientes”, conclui o CCC na carta.

Fabio Fernandes, gerente global de comunicação e relação com a mídia do CCC, disse que diversas empresas aéreas não estão cumprindo suas políticas de reembolso e desrespeitam as leis. Ele cita as aéreas RyanAir, AirEuropa, Air Canada, EasyJet e Alitalia. De acordo com Fernandes, a pior companhia é a RyanAir, que ainda não reembolsou 8 de cada 10 passageiros britânicos com viagens canceladas.

“Na Europa, a legislação estabelece o reembolso integral em caso de voos cancelados, e não apenas um voucher para ser usado na próxima viagem. Existe pressão em Bruxelas dos países membros da União Europeia para uma interpretação diferente dessa regra, porém os esclarecimentos da Comissão Europeia de 18 de março reafirmam o reembolso da tarifa do bilhete para voos cancelados, mesmo no caso do covid-19”, afirmou Fernandes.

Fernandes disse que espera que a Iata, como representante das empresas aéreas, sugira aos seus membros que façam o reembolso imediato dos voos cancelados.

Procurada, a Iata informou em nota que a política de reembolso “é uma decisão comercial de cada companhia aérea”. E acrescentou que a Iata “não tem condições de aconselhar sobre as exigências legais de cada país”.

Conteúdo publicado originalmente no Valor PRO, serviço de notícias em tempo real do Valor


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

4 million consumers, 1 policy victory!

#CHEGADEBARREIRAS


The Issue

In 2011, the former President of Brazil – Lula – signed a law prohibiting telecommunications companies from owning at the same time both the production and distribution of audiovisual content in Brazil.

Unreasonable and undermining the freedom of the consumers choice from the beginning, this law also did not follow the evolution of streaming technologies and the growth of digital media distribution markets.

The integration of telecommunications, advertising, TV operators, internet giants and the entire digital world is a clear and growing trend all over the world, but in Brazil, the synergy of those markets was prevented from deepening due to unclear and anti-consumer choice regulations.

Fast forward to 2019 and the archaic regulation of the Brazilian TELCO market got even worse, threatening to have channels belonging to TimeWarner (p.e Warner Channel) cancelled due to its merger with AT&T (which, in Brazil, controls Sky – the PayTv Provider). The group FOX was also prohibited of selling its channels, programs and other products directly to the consumer.

Observing since the beginning the threat to free market and consumer choice on the Pay Tv market in Brazil, the Consumer Choice Center was called to act by the Brazilian consumers. We believed it was important that policymakers and the laws itself should have adapted to a new, digital world and implemented strategies and structures that made room for the digital markets, giving more freedom of choice to the consumers.

CCC’s Response

Back in June 2019, the Consumer Choice Center started mobilizing consumers and the civil society with the Chega De Barreiras campaign, which brought together online and in-person media strategies.

The landing page Chegadebarreiras.org contained information about the issue to the general public. Our policy paper “How to Prepare Brazil for a Digital Future?” was distributed among policymakers in Brasilia and other stakeholders. Social media posts and videos were created to mobilize and create empathy from consumers.

We successfully showed consumers in Brazil that their freedom of choice in particular their freedom to choose what and where to watch content was being threatened by a outdated law that did not fit the current model of digital market and content distribution. The campaign resonated with millions of people.

In addition to targeting and mobilizing consumers, our Managing Director Fred Roeder and our Brazilian Affairs Manager Andre Freo visited Brasilia, and they spoke with dozens of congressmen and members of the regulatory agency ANATEL arguing about the importance of repealing article 5 of the SEAC law (Audiovisual Communication Services Conditioned to Access Law) and the benefits for consumers and the free market. They spoke with deputies, senators and advisers of the Regulatory Agency, presenting the report and the barriers that the bureaucracy of the law created for the very development of the production and commercialization of audiovisual content in Brazil.

The Impact

Due to the work of the Consumer Choice, the Chega de Barreiras campaign reached more than 4 million people, with a high level of engagement. Our message resonated with consumers in Brazil.

This victory was consolidated in early February, when, in a historic voting, ANATEL’s board of directors relaxed the law and allowed the merger and operation of TimeWarner & AT&T in Brazil ruling it was not against Article 5 of the SeAC Law, opening precedent for new similar rulings on this subject.

Finally after 8 months of consumer activism, the Consumer Choice Center managed to be an integral part of this change ensuring that consumers in Brazil continued to have access to quality and diverse audiovisual content and even opening space for Brazil to break down more barriers to a bigger, better and stronger free market.

London St Pancras is named Europe’s best railway station

From its soaring gothic spires to its vast glazed roof to its croissant-packed concourse below, St Pancras station is well loved by Londoners. 

But now its status is official: St Pancras International has been named the best railway station in Europe by the Consumer Choice Centre.

St Pancras, which serves 35.6 million passengers a year, came out top among Europe’s 50 biggest stations for accessibility for wheelchair users, cleanliness and range of destinations served. Wheelchair users have previously praised the station’s step-free access to the Underground and helpful staff.

Read more here


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

February 2020

Leap year: take a leap for Consumer Choice

Dear Friend of Consumer Choice!

It’s February, but this year it’s a little bit more special: 2020 is a leap year, which means that the shortest month of the year just got an extra day!

Customarily on leap years, and especially on leap day, we are challenged to take a leap ourselves. What’s the one thing we could all use more of? Money? Probably. Fun?  Sure. Time? Absolutely.  We could all use more hours in the day.  Every four years we kind of get our wish and are given the rare February 29th, a calendar anomaly and the time equivalent of found money: found time. Make the most of your extra day and do something special, fun, different, daring, brave, spontaneous, unexpected. Take a leap! 

Here are our latest updates and what the Consumer Choice Center team is doing with our extra time:

Changing policies and winning in Brazil

Excellent News for Brazilians: The telco regulator Anatel announced that vertical integration of foreign-owned PayTV and Streaming Companies are legal – What this means: Services like Netflix, Amazon Prime, but also traditional PayTV can continue offering their wide content to Brazilians.

This is the positive end of a 9 months campaign my Brazilian colleagues lead to allow choice and innovation in the Brazilian entertainment content market!

We are very proud of Andre Freo, Bia Nobrega, Ivanildo Santos Terceiro, Andrea Giuricin, and everyone else who helped to make this campaign a success. The Consumer Choice Center is delighted about this victory and we are confident that our campaign, reaching nearly 4 million consumers and meeting over 25 policymakers, has helped to get to this positive outcome.


Talking green farming using GMOs in London

On February 3rd, the Consumer Choice Center joined the Genetic Literacy Project and the British Conservation Alliance at the Adam Smith Institute in London to discuss “The Future of Food in a Climate-Changing World“. The event had over 60 attendees.

To learn more about Why GMO and Gene Edited Crops are more sustainable than Organic Farming, click here.


Leading the Cannabis Revolution in Davos

On January 23rd, we hosted our second Cannabis Conclave in Davos, Switzerland with over 100 attendees. It was a great event, with lots of social media echo and media hits. Thank you all who joined us over 1,500 meters above sea level to advance the legalization discussion internationally, for both medical and recreational cannabis.

You can listen to the Rebels of Davos special radio recording in Davos by Yaël Ossowski and David Clement here.


Launching the First Gene Editing Regulation Index

We launched in partnership with the Genetic Literacy Project the first Gene Editing Regulation Index. The index illustrates the existing differences in regulation for gene editing in plants, animals and humans and the frameworks for gene drives. It was created to help journalists, regulators, and policy-makers understand how their actions can help or stifle innovation. 

Our job as advocates for choice and science will continue to be making the case for the innovation principle – allowing scientists and scientific agencies to make determinations of efficacy and safety, and not being at the mercy of the theatre of our broken political process.

Where does your country stand? Find out here.


Going to LibertyCon Madrid

We are pleased to announce that we will be joining the Students for Liberty at the amazing LibertyCon in Madrid on March 7th.

Less than 14% of U.S. adults are now smokers, the lowest rate ever recorded. To talk about that and other Myths and Facts on Vaping, our Managing Director Fred Roeder and our Deputy Director Yaël Ossowski will be hosting a panel discussion on the topic of Harm Reduction.

Our European Affairs Associate, Maria Chaplia will also be at LibertyCon, joining a very interesting panel on feminism to talk about gender neutrality in trade agreements.

Don’t have tickets yet? Sign-up now for exclusive access to the latest ticket offer here.


Talking about Ridesharing Victory in British Columbia

The Uber battle in British Columbia continues. The provincial (FINALLY!) approved Uber, and Yaël Ossowski discusses with David Clement about Mobility in BC in the Consumer Choice Radio. 

Listen to the Consumer Choice Radio here.


Growing our team in Brazil

We are pleased to announce the newest member of the Consumer Choice Center branch in Brazil, Beatriz Nobrega.

As Brazilian Affairs Associate, she will help us spread the word of Consumer Choice in Brasilia. 

You can welcome her to the team here.


As you can see, we are using our leap year to advocate and push consumer choice in 2020. As always, you can help support our work by making a small donation or becoming a member! Please consider supporting consumer choice around the world.

Stay tuned for our spring updates and please keep supporting our work on Social Media!


Fabio Fernandes

Big Victory for Cannabis Consumers in Ontario

The Issue

In 2017, the Ontario Liberal government proposed to slowly roll out government owned, and government run, cannabis stores. Under that plan there would be no private retail at all for cannabis in Ontario, making the market highly regulated and unfairly funded by citizens.

The CCC’s Response

In the 2018 general election, the Liberals were swept from power. The Consumer Choice Center took this opportunity to showcase to the new Conservative government the issues and risks for consumers if the government were to only allow for government owned cannabis retail outlets. David Clement, our North America Manager, wrote an op-ed in the Globe and Mail, and did several media appearances arguing that the government to change course, and go with a private, uncapped, retail market for cannabis sales.

The Impact

As a result, David Clement was invited by the government to testify on the regulations in front of the legislatures’ social committee. In that testimony, he passionately advocated for private uncapped retail and its benefits for consumers.

As a result, David Clement was invited by the government to testify on the regulations in front of the legislatures’ social committee. In that testimony, he passionately advocated for private uncapped retail and its benefits for consumers.

The Attorney General of Ontario then announced on the floor of the legislature that the province would be moving forward with a private, uncapped, retail market for cannabis. The Attorney General quoted our North America Affairs Manager, David Clement, and the work of the Consumer Choice Center, in the justification for going with the uncapped model.

There were a few hiccups, and the Government backtracked a bit during this process. They started with a lottery process to give out licenses for retail stores. We were once again doing media appearances asking for the government to keep their word, and move forward with their original plan. We were published in the Globe and Mail saying the government should end the lottery system.

Finally, at the end of 2019, the government announced that as of January 1, 2020, they would be moving forward with an uncapped private system.

To this day, the Consumer Choice Center remains vigilant of the government and the Ontario Province in order to protect and defend consumers’ choice and the free market.

As a result, David Clement was invited by the government to testify on the regulations in front of the legislatures’ social committee. In that testimony, he passionately advocated for private uncapped retail and its benefits for consumers.

The Attorney General of Ontario then announced on the floor of the legislature, that the province would be moving forward with a private, uncapped, retail market for cannabis. The Attorney General quoted our North America Affairs Manager, David Clement, and the work of the Consumer Choice Center, in the justification for going with the uncapped model.

There were a few hiccups, and the Government backtracked a bit during this process. They started with a lottery process to give out licenses for retail stores. We were once again doing media appearances asking for the government to keep their word, and move forward with their original plan. We were published at the Globe and Mail saying the government should end the lottery system.

Finally, at the end of 2019, the government announced that as of January 1, 2020, they would be moving forward with an uncapped private system.

To this day, the Consumer Choice Center remains vigilant of the government and the Ontario Province in order to protect and defend consumers’ choice and the free market.

Scroll to top