Transportation

CPH en af Europas mest passagervenlige lufthavne

Københavns Lufthavn ligger langt foran de øvrige nordiske hovedlufthavne i forbrugerorganisations undersøgelse af passagervenlighed i Europas største lufthavne.

Københavns Lufthavn er blandt de mest passagervenlige lufthavne i Europa. Det fastslår den internationale forbrugerorganisation Consumer Choice Center i sin anden årlige europæiske lufthavnsundersøgelse, som rangerer de 30 største lufthavne i Europa i forhold til passagervenlighed.

CPH indtager en tredjeplads i undersøgelsen – kun overgået af schweiziske Zürich Lufthavn på førstepladsen og tyske Düsseldorf Lufthavn på andenpladsen. Efter Københavns Lufthavn i undersøgelsens top-5 kommer lufthavnene i Manchester og Bruxelles på henholdsvis fjerde- og femtepladsen.

Plads er et af kriterierne
“Dette år har været et af de mest udfordrende for den globale rejsebranche. Mange lufthavne var lukket i uger eller endda måneder. Mens rejselivet langsomt kommer sig, vil vi informere forbrugerne om, hvilke lufthavne der er mest bekvemme at rejse fra og til i Europa,” siger Fred Roeder, administrerende direktør for Consumer Choice Center.

I lyset af coronapandemien er et af de vigtige kriterier i undersøgelsen i år plads i lufthavnen, og lufthavne med mere plads pr. passager rangerer højere i analysen.

”Dette er nyttigt at vide for rejsende, der forsøger at holde afstand fra andre. Hvis du skal rejse i sommer, kan du overveje at starte eller afslutte din rejse i veldesignede lufthavne som for eksempel Zürich, Düsseldorf eller København,” siger Fred Roeder.

COVID-19 testcentre tæller med
Blandt de øvrige områder, som lufthavnene er blevet bedømt og tildelt point for, er antallet af destinationer og flyselskabet, antallet af butikker, restauranter og lounges, transportforbindelser til lufthavnen og forbindelserne mellem terminaler og gates.

I år har Consumer Choice Center også valgt at tilføje ekstra point til lufthavne med COVID-19 testfaciliteter.

Københavns Lufthavn klarer sig i undersøgelsen langt bedre end de øvrige nordiske storlufthavne. Stockholm Arlanda-lufthavnen finder man således først på en 14. plads, mens Helsinki indtager 18. pladsen og Oslo Gardermoen 21. pladsen.

CPH er gået frem – Stockholm tilbage
I forhold til sidste års undersøgelse er Københavns Lufthavn rykket tre pladser frem, da man sidste år lå på en 6. plads. Bruxelles indtog sidste år førstepladsen, og både Zürich, Düsseldorf og Manchester lå også i top-5 sidste år sammen med Madrid.

Stockholm Arlanda er til gengæld rykket seks pladser tilbage, da den svenske hovedlufthavn sidste år indtog en 8. plads i undersøgelsen.


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

BESTER AIRPORT IM EUROPA-RANKING

Das Consumer Choice Center veröffentlichte seinen zweiten jährlichen europäischen Flughafenindex, in dem die nach Passagierfreundlichkeit geordneten Top-Flughäfen in Europa hervorgehoben werden. Die Top 5 Flughäfen laut Studie sind die Flughäfen Zürich, Düsseldorf, Kopenhagen, Manchester und Brüssel.

Fred Roeder, Geschäftsführer des Consumer Choice Centers, sagte, das Ranking zeige den Verbrauchern, welche Flughäfen soziale Distanzierung zulassen und wo sie sich ideal verbinden können: 

“”Dieses Jahr war eines der größten Herausforderungen für die globale Reisebranche. Viele Flughäfen waren wochen- oder sogar monatelang geschlossen. Während sich das Reisen langsam erholt, möchten wir die Verbraucher darüber informieren, welche Flughäfen am bequemsten von und nach Europa zu erreichen sind. Flughäfen mit mehr Platz pro Passagier rangieren in unserer Analyse höher. Dies ist hilfreich für Reisende, die versuchen, Abstand zu anderen zu halten.
Um ein negatives Passagiererlebnis zu vermeiden und die optimalen Drehkreuze für zukünftige Reisen auszuwählen, haben wir die 30 größten Flughäfen Europas (nach Passagieraufkommen) untersucht und sie in Bezug auf das Passagiererlebnis nach einer Mischung von Faktoren wie Standort und Transportmöglichkeiten eingestuft Erfahrung am Flughafen und Zugang zum Flugnetz. Dies sollte den Passagieren helfen, den Flughafen ihrer Wahl zu identifizieren. 
Dies ist die zweite jährliche Ausgabe des European Consumer Airport Index, mit der die passagierfreundlichsten Flughäfen Europas bewertet werden sollen. Wir haben uns an alle Top 30 Flughäfen Europas gewandt und nach relevanten Daten gefragt, aber auch Daten in Jahresberichten und Online-Statistiken gefunden und unsere eigenen Untersuchungen durchgeführt, um alle erforderlichen Informationen zu sammeln. Die Leistungszahlen beziehen sich auf das Jahr 2019. In der neuen Kategorie Covid-Testing werden die am 1. August 2020 verfügbaren Daten untersucht.”

Gesamtpunktzahl: Top 5 Flughäfen für Passagierkomfort in Europa

Das European Passenger Convenience Ranking zeigt hauptsächlich nordeuropäische Flughäfen in den Top 5. Das Fehlen osteuropäischer Flughäfen lässt sich auch dadurch erklären, dass drei Moskauer Flughäfen in Bezug auf das Passagieraufkommen zu den Top 30 der europäischen Flughäfen gehören.
Die Flughäfen Zürich, Düsseldorf und Kopenhagen haben alle zwischen 25 und 32 Millionen Passagiere pro Jahr und sind nur das Drittel der Größe der größten europäischen Flughäfen London Heathrow und Paris Charles De Gaulle.
Erstmals im Ranking ist Istanbul vertreten.

Originally published here.


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

« Passenger-Friendly » : les 5 meilleures aéroports européens sont…

Le Consumer Choice Center (CCC) vient de publier son deuxième indice annuel des aéroports européens, en fonction de leur convivialité pour les passagers.

L’indice a pour vocation à être utilisé pour informer à la fois les consommateurs et les administrateurs sur les meilleures pratiques en matière d’accueil des passagers. Le CCC a passé au crible les 30 plus grands aéroports européens (en fonction du volume de passagers) et les a classés en fonction de l’expérience des passagers, selon un ensemble de facteurs allant de l’emplacement et des options de transport à l’expérience dans l’aéroport et à l’accès au réseau de vols.

Comme d’habitude, le critère du nombre et de la diversité des liaisons a été primordiale dans l’établissement du classement ; autre critères : un mélange équilibré de boutiques, de restaurants et de commodités. Mais pour ce millésime 2020, des points supplémentaires ont été attribués pour les installations de test Covid-19 dans les aéroports et, plus globalement, sur le respect des mesures sanitaires.

A ce titre, les passerelles directes pour les avions à réaction, plutôt que l’embarquement par bus, la proximité du centre-ville, le nombre de salons, les temps d’attente à faible sécurité et la ponctualité des compagnies aériennes ont été pris en compte. Des points bonus ont été attribués aux aéroports ayant une autorisation préalable pour les vols américains et la possibilité de diffuser les temps d’attente de sécurité. 

Selon l’étude, les cinq premiers aéroports sont ceux de Zurich, Düsseldorf, Copenhague, Manchester et Bruxelles. Roissy et Orly se retrouve dans la première moitié du classement, respectivement à la 6ème et 13ème place. Mauvais triplé pour l’Europe du Sud avec Lisbonne, Athènes et Palma de Majorque, respectivement à la 27, 28 et 29ème place. Bonnet d’âne pour Londres Stansted. L’intégralité est consultable ici.

Fred Roeder, directeur général du CCC, a déclaré : « Cette année a été l’une des plus difficiles pour l’industrie mondiale du voyage. De nombreux aéroports ont été fermés pendant des semaines, voire des mois. Alors que les voyages reprennent lentement, nous voulons informer les consommateurs des aéroports les plus pratiques pour voyager en Europe. Les aéroports offrant plus d’espace par passager se classent en tête de notre analyse. Il est utile de le savoir pour les voyageurs qui essaient de garder une certaine distance par rapport aux autres. »

Originally published here.

Airport Ranking: Zurich is Europe’s best airport

Today, the Consumer Choice Center published its second annual European Airport Index, highlighting the top airports in Europe ranked by passenger-friendliness.

The index should be used to inform both consumers and administrators as to who is doing the best job, accommodating passengers. 

The top 5 airports according to the study are Zurich, Dusseldorf, Copenhagen, Manchester, and Brussels airports.

Fred Roeder, Managing Director of the Consumer Choice Center, said the ranking shows consumers which airports allow social distancing and where to connect ideally.

“This year has been one of the most challenging for the global travel industry. Many airports were closed for weeks or even months. While travel slowly recovers we want to inform consumers which airports are the most convenient to travel from and to in Europe. Airports with more space per passenger rank higher in our analysis. This is helpful to know for travelers who try to maintain distance from others. If you have to travel this Summer, you might want to consider starting or ending your journey at well-designed airports such as Zurich, Düsseldorf, or Copenhagen.

“High points were awarded to the airports that offered great destinations around the world, but also a healthy mix of shops, restaurants, and conveniences found at the airport. This year we also added extra points for Covid-19 testing facilities at airports.

“In order to prevent a negative passenger experience and pick the optimal hubs for future trips, we examined Europe’s 30 largest airports (by passenger volume) and ranked them in terms of passenger experience, ranked according to a mix of factors ranging from location and transportation options to in-airport experience and flight network access.” 

“Other factors determined in the ranking included direct jet bridges, rather than bus boarding, proximity to the city center, the number of lounges, low security waiting times, and on-time performance by airlines. Bonus points were awarded to airports with pre-clearance for US flights and the ability to broadcast security wait times. We do hope that air travel will eventually recover and passengers use our index to choose the right airport” said Roeder.

Originally published here.

Aeroporto de Zurique é eleito o melhor da Europa

O Consumer Choice Center acaba de publicar seu segundo índice anual de aeroportos europeus, destacando os principais aeroportos da Europa, classificados de acordo com a facilidade de uso e melhor acomodação aos passageiros.

Consumer Choice Center acaba de publicar seu segundo índice anual de aeroportos europeus

Os cinco principais aeroportos levantados pelo estudo – que considerou os 30 maiores do continente – foram os de Zurique, Dusseldorf, Copenhague, Manchester e Bruxelas. A classificação mostra ainda aos viajantes quis terminais permitem o distanciamento social e onde se conectar de maneira ideal.

“Enquanto as viagens se recuperam lentamente, queremos informar aos consumidores quais aeroportos são os mais convenientes para viajar de e para a Europa. Aeroportos com mais espaço por passageiro têm classificação superior em nossa análise. Isso é útil para viajantes que tentam manter distância dos outros”, diz o diretor geral da entidade independente, Fred Roeder.

Os pontos altos foram atribuídos aos aeroportos que ofereciam grandes destinos ao redor do mundo, mas também uma mistura de lojas, restaurantes e conveniências. Neste ano, também foram considerados detalhes extras relacionados às instalações de testes para covid-19 nos terminais.

“Outros fatores determinados na classificação incluem pontes aéreas diretas, em vez de embarque de ônibus, proximidade com o centro da cidade, número de salas VIP, tempos de espera baixos na área de segurança e pontualidade das companhias aéreas. Pontos bônus foram concedidos a aeroportos com pré-autorização para voos nos Estados Unidos e capacidade de difundir o tempo de espera na segurança”, finaliza Roeder.

O índice completo pode ser conferido neste link.

Originalmente publicado aqui.

Copenhagen has one of Europe’s most passenger-friendly airports

Copenhagen Airport is not enjoying the best times at the moment due to the continued turbulence in the Coronavirus crisis.

But here’s a little to rejoice in following a summer program filled with travel restrictions, grounded flights and employee layoffs.

According to the 2020 European Consumer Airport Index, Copenhagen Airport is one of Europe’s most passenger – friendly airports.

Copenhagen ranked third after leaders Zurich and Düsseldorf, while Manchester and Brussels finished in the top five.

“If you are going to travel this summer, you can consider starting or ending your journey at well-designed airports such as Zurich, Düsseldorf or Copenhagen, ” said Fred Roeder, head of the Consumer Choice Center (CCC), the organization behind the placement.

COVID-19 influence

Airports with more space per. Passengers rank higher in the CCC analysis according to Roeder.

He also stressed that the index showed travelers the hubs that allowed social distance and that were ideal for connections.

High scores were awarded to the airports that offered fantastic destinations around the world, but also a healthy mix of shops, restaurants and amenities at the airport. This year, we also added extra points to COVID-19 test facilities at airports, ”said Roeder.

“Other factors that were determined in the ranking included direct jet bridges, rather than busboarding, proximity to the city center, the number of lounges, waiting time with low security and performance on time by airlines.”

See the full index here.

Originally published here.

Copenhagen has one of Europe’s most passenger-friendly airports

CPH Airport ranked third on the 2020 European Consumer Airport Index

Copenhagen Airport isn’t enjoying the best of times at the moment due to the ongoing turbulence of the Coronavirus Crisis.

But here’s a little something to be happy about following a summer program brimming with travel restrictions, grounded airplanes and employee redundancies.

According to the 2020 European Consumer Airport Index, Copenhagen Airport is one of Europe’s most passenger-friendly airports.

Copenhagen ranked third behind leaders Zurich and Dusseldorf, while Manchester and Brussels completed the top five.

“If you have to travel this Summer, you might want to consider starting or ending your journey at well-designed airports such as Zurich, Düsseldorf, or Copenhagen,” said Fred Roeder, the head of Consumer Choice Center (CCC), the organisation behind the ranking.

COVID-19 influence
Airports with more space per passenger rank higher in the CCC analysis, according to Roeder.

He also underlined that the index showed travellers the hubs that allowed social distancing and which were ideal for connections. 

“High points were awarded to the airports that offered great destinations around the world, but also a healthy mix of shops, restaurants, and conveniences found at the airport. This year we also added extra points for COVID-19 testing facilities at airports,” said Roeder.

“Other factors determined in the ranking included direct jet bridges, rather than bus boarding, proximity to the city centre, the number of lounges, low security waiting times, and on-time performance by airlines.”

Originally published here.

Lyft and Uber threaten to stop operating in CA if forced to make drivers employees

Drivers would get screwed if Lyft and Uber shut down in California.

Lyft’s “good guy” image keeps slipping. 

The ride-hailing app joined its rival Uber in an employee classification fight in California Wednesday. 

During Lyft’s second quarter earnings call, co-founder John Zimmer responded to a California judge’s ruling that orders the two companies to classify drivers as full-time employees. “It will force us to suspend operations in California,” Zimmer threatened, opening up the possibility that all Lyft cars could be taken off the streets as early as next week.

His comments echoed those of Uber CEO Dara Khosrowshahi, who told MSNBC earlier Wednesday that Uber would shut down in California until November if its independent drivers had to be treated as employees with full benefits.

The preliminary injunction to comply with California’s new AB 5 employee classification law goes into effect Aug. 20, but both companies can appeal the California Superior Court decision. Both have already indicated they will do so. 

But in the unlikely event that the companies have to switch to an employee model, are Lyft and Uber’s threats to bail just scare tactics? A strategy to bend drivers and users to their desired outcome? 

Both companies, along with other apps like DoorDash and Instacart, have backed state Proposition 22 on the November ballot. That measure would exempt gig-based apps from AB 5’s employee requirements and keep workers as independent contractors. Uber’s Khosrowshahi wrote an op-ed in the New York Times this week about a “third way” to hire gig workers with some benefits and keep their flexible schedules.

The driver group Gig Workers Rising called the potential California app suspensions “vile corporate tactics.”

The idea that Uber and Lyft would shut down their apps in such lucrative markets “is ridiculous, and just another empty threat in their attempt to avoid accountability,” a statement from the group representing gig workers and drivers noted.

The group is heading a campaign to block Prop. 22 in the fall.

It appears Uber and Lyft want to offer a drastic preview of what the pro-Prop. 22 consumer advocacy group Consumer Choice Center called “serious repercussions” if AB 5 is forced onto Uber and Lyft.

“Changing employment law to make certain business relationships illegal deprives millions of people of the opportunity of using these services, and has serious repercussions for those who rely on these services both as customers and as workers,” the Consumer Choice Center had said in a statement after Monday’s ruling. 

The group’s deputy director, Yaël Ossowski, responded to Wednesday’s threats to shut down the apps in an email after the Lyft call. “It’s unfortunate that millions of Californians will be deprived of more choice if that happens,” he wrote.

Until Californians vote on Prop. 22, Uber and Lyft are standing united to do whatever it takes to keep drivers classified as independent. 

Originally published here.


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

Open Canada’s air travel market

Air Canada planes in Arizona.

The war between Canadian consumers and Air Canada drags on, with the airline still refusing to issue refunds for cancelled flights departing from Canada. To make matters worse, Transport Minister Marc Garneau says the Trudeau government will not force airlines to issue refunds.

Getting money back when a business doesn’t provide a service is pretty basic fair play. In an environment in which no one knows when plane travel will be back to normal, a voucher for a future trip is a poor substitute for cash. If you are one of the 14 per cent of Canadians without a job and struggling to pay your bills, a voucher is a real slap in the face, while a refund could go a long way in helping you stay afloat. It’s hard to understand why the government is letting the airline stick it to consumers this way.

If Air Canada is incapable of doing what’s right, that’s just one more reason to rethink how we regulate the domestic airline industry. The easiest way to shake things up would be to change our approach regarding international ownership. As it stands, airlines that fly domestic routes in Canada need to be majority-owned by Canadian citizens, which means international investors cannot account for more than 49 per cent of company ownership. Canada should follow Chile’s lead, eliminating ownership requirements altogether and allowing for international carriers to fly domestic routes.

This would be a huge benefit to consumers, as it would put much-needed downward pressure on travel prices in Canada. Based on aggregate data from international travel booking company Kiwi.com, Canada ranks 65th globally in terms of flight affordability. Our cost per 100 kilometres travelled is 2.1 times higher than in the United States, 2.8 times higher than in New Zealand and 3.6 times higher than in Portugal.

When it comes to air travel, Canadian consumers need more competition. Permitting international carriers to better optimize their routes by including additional Canadian cities would be a great step forward. For example, why shouldn’t British Airways be allowed to sell seats from Vancouver to Toronto while en route to London? Or American Airlines from Halifax to Calgary, while en route to Seattle? Or Air France from Calgary to Montreal, en route to Paris? Why not, indeed? It would save us all a lot of money.

Critics will argue that more competition will decrease Air Canada’s ability to connect our smaller towns and cities. But considering Air Canada has just announced the indefinite suspension of 30 small-market domestic routes, it’s a moot point. Air Canada’s decision shows exactly why now is the time to open the market to more competition.

If international discount carriers think they can make (our domestic) routes profitable, let’s make it legal for them to try

If international discount carriers think they can make those routes profitable, let’s make it legal for them to try. If a Canadian airline wants to attract international investment to expand its ability to fly domestic routes, it should be able to do so without arbitrary ownership limits. Air Canada may not be able to fly those routes and make a profit, but that doesn’t mean other airlines couldn’t. We should let them try.

No doubt some people believe the current turmoil is a reason to re-nationalize Air Canada and bring it back under government control. That is a terrible idea — for taxpayers and travellers alike. Both in Canada and internationally the airline industry has shown itself to be extremely volatile. In the past 20 years alone, the sector was devastated by 9/11, dealt another blow by SARS and didn’t see its stock prices recover to pre-9/11 levels until 2014.

COVID-19 highlights this volatility, as the pandemic has caused airline stock prices to fall at a rate never seen. A nationalized airline would not be immune to those shocks, which would then force taxpayers to foot the bill every time a crisis erupted. For a country with high — and rising — public debt, taking on a hugely risky public investment wouldn’t just be misguided, it would be reckless.

On the consumer side, the idea of a nationalized airline isn’t worth celebrating, either. For decades, the government has consistently failed to deliver the mail on time. Putting it in charge of getting you to your connecting flight is a recipe for widespread travel disaster.

Consumers would have more choice and more routes as a result of eliminating ownership restrictions. When we do travel again, the experience should be as consumer-friendly as possible. More competition is the only way to ensure that.

Originally published here.


The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.

The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org

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