We are now working alongside the Civil Aviation Authority (CAA) to assist affected customers and help them to find alternative holidays or organise cancellations and full refunds’.
Around 6,000 passengers who flew with Thomas Cook from Belfast International Airport have been left stranded after the collapse of the travel company.
“If your Thomas Cook flights are not ATOL protected, your flights are now cancelled and you are not entitled to make a claim via the ATOL scheme, but you may be able to claim from your travel insurer or your credit card issuer or bank”.
Local travel agents have been busy trying to reorganise holiday plans for clients following today’s shock news about the collapse of Thomas Cook.
The CAA said: “If you are now overseas and your flight was with Thomas Cook we are providing new flights to return you to the UK”.
There are also people needing help who have booked through other travel companies using Thomas Cook flights.
Transport staff union TSSA, which has members at Thomas Cook in high street shops and in office operations, had previously urged the government to intervene to secure the future of the firm. Please don’t worry if you are travelling outside this and do not hear from us immediately. “There is no need to contact us, however we can be contacted on 0800 300 600”.
“The CAA and United Kingdom government are organising the flights back to the United Kingdom for Thomas Cook’s passengers originating from the United Kingdom now overseas and due to return to the United Kingdom on or before 6/10/2019”. Our resort teams will provide you with further information.
Thomas Cook customers in the United Kingdom yet to travel should not go to the airport as all flights leaving the United Kingdom have been cancelled. “Those customers who have bought a single trip policy and can not transfer the trip dates, we will be happy to refund the travel insurance premium in full”. They have already managed to make alternative arrangements for those booked with Thomas Cook in October, while they are still looking at options for clients booked for holidays in November and December.
Tottenham said only those who had booked coach travel for an away fixture against Brighton or purchased premium seats at the club’s own stadium were likely to be affected.
“While it is very unfortunate to be stranded at the end of a holiday, one should ask why taxpayers should pay for tourists who didn’t buy insolvency or travel insurance”, asserted Consumer Choice Centre’s London-based managing director Fred Roeder.
Asked about reports of hoteliers demanding holidaymakers pay again for their stay, Dame Deirdre said every hotel with an Atol-protected customer has been sent a letter guaranteeing that they will be paid.
Roeder added: “Airlines and tour operators going bankrupt happens regularly”.
Mr Cortes said they “will not give up the fight for jobs” and that the union is urgently seeking meetings with the government to discuss what happens next.
This article was originally published here.
The Consumer Choice Center is the consumer advocacy group supporting lifestyle freedom, innovation, privacy, science, and consumer choice. The main policy areas we focus on are digital, mobility, lifestyle & consumer goods, and health & science.
The CCC represents consumers in over 100 countries across the globe. We closely monitor regulatory trends in Ottawa, Washington, Brussels, Geneva and other hotspots of regulation and inform and activate consumers to fight for #ConsumerChoice. Learn more at consumerchoicecenter.org