We are hoping that soon the peak of the COVID-19 crisis is over and millions of Latin Americans are set to return to travel for work and pleasure. In order to prevent a negative passenger experience and pick the optimal hubs for future trips, we examined Latin America’s 30 largest airports (by passenger volume) and ranked them in terms of passenger experience, ranked according to a mix of factors ranging from location and transportation options to in-airport experience and flight network access.

This is the First Annual Edition of the Latin American Consumer Airport Index, seeking to rank the continent’s most passenger-friendly airports. In 2019 the Consumer Choice Center published its first airport index ranking Europe’s top 30 airports. We reached out to the airports and asked for relevant data, but also found data in annual reports, online statistics, and conducted our own research to collect all necessary information.

Research Note: We strive to improve the quality of the underlying data of this index year by year and aim to refine its methodology moving forward. We sometimes faced contradictory information and indicators measured differently by different airports (e.g. number of destinations is sometimes shown as average destinations flown to throughout the year, sometimes includes charter destinations, and sometimes show the total destinations connected to in one year). We ask the readers of this index to acknowledge the difficulties working with heterogeneous data and caution users of this index to be aware of the underlying data complications. Overall Passenger-Friendliness Index (includes the above-mentioned indicators but also adds direct rail links from airport, availability of ride-hailing services, competition of airlines, on-site hotels, number of destinations, number of airlines, convenience in changing terminals).