Consumer views on government policies and consumer rights

The Consumer Choice Center commissioned independent global research company Kantar, the world’s leading data, insights and consulting company, to independently verify the questionnaire design and carry out the research. In March 2019, a total of 8,166 adults in the United Kingdom, the United States, Canada, and Germany were asked about their views on government policies and consumer rights.

International findings:

  • A substantial majority in all markets agree there should be minimal government intervention in the choices that adults make about buying legal products and services
  • Seven out of ten people believe that in a democracy the government should protect freedom of choice for consumers
  • Three times as many people agree than disagree that they are fed up with people interfering in their life
  • Ten times as many people agree than disagree that policy makers should take into account the views of consumers when deciding on the regulation of lifestyle choices
  • Seven out of ten people think policy makers don’t spend enough time listening to the views of consumers before proposing new regulations
  • A substantial majority believe that governments should avoid intervening with these newer tech-enabled businesses (like Uber, Airbnb and Netflix) where possible to ensure consumers have the greatest possible choice of services

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