“If the terms of service on the ticket state that the consumer is entitled to a refund when a service is not provided, then that shouldn’t change because of Covid-19. Yes, airlines are struggling, but so are ordinary consumers. Vouchers for a future flight offer no help for consumers struggling to pay their mortgages. It is problematic that the government is essentially prioritizing airline companies over consumers,” said Clement

from Consumer Choice Center https://ift.tt/3fziGlt