“If the terms of service on the ticket state that the consumer is entitled to a refund when a service is not provided, then that shouldn’t change because of Covid-19. Yes, airlines are struggling, but so are ordinary consumers. Vouchers for a future flight offer no help for consumers struggling to pay their mortgages. It is problematic that the government is essentially prioritizing airline companies over consumers,” said Clement

source http://meltwater.pressify.io/publication/5eebbc8d5459b60004ccaf52/5aa837df2542970e001981f6