The European Railway Station Index 2021 scores 51 of Europe’s biggest railway stations to come up with the ultimate ranking.
Looking at various factors which contribute towards a better customer experience, the Consumer Choice Center puts together the annual report.
While St Pancras was crowned the number one station in 2020, this year it has dropped two spots to third place.
Second after Leipzig was Vienna Hauptbahnhof, with Amsterdam Centraal and Moscow Kazansky joint fourth and the main stations in Germany’s Frankfurt and Munich coming joint fifth respectively.
Factors that determine stations’ positions include the number of domestic and international destinations served, platform access and the quality of dining options.
St Pancras lost out in part because of the pandemic, which resulted in widescale cutbacks to its Eurostar services.
The index authors commended Leipzig’s facilities for passengers.
“The station offers the greatest number of domestic destinations and an array of shops and restaurants,” reads the report.
“Several different railway companies use Leipzig Hauptbahnhof, which made it stand out in the top five.”
Meanwhile, at the other end of the spectrum, Magenta station in Paris came in last place, with the lowest score.
Other UK inclusions are Birmingham New Street (eighth), London Victoria and London Bridge (joint 11th), London Euston (12th), London Waterloo (17th) and London Liverpool Street (19th).
Originally published here.