The index is the first of its kind in Latin America and should be used to inform both consumers and administrators as to who is doing the best job accomodating passengers. We hope that, in light of travel disruptions due to COVID-19, this index will help travelers to pick destinations and connecting points. 

source http://meltwater.pressify.io/publication/5efdfd8df546310004abf6ad/5aa837df2542970e001981f6