The Consumer Choice Centre (CCC) has pushed back against proposals to impose a minimum delivery price for courier services, warning that higher fees would fail to address the real pain points faced by Malaysia’s micro, small and medium enterprises (MSMEs) and online sellers.
While courier operators have highlighted rising costs and tough operating conditions, CCC said sellers are grappling with a different reality: Unreliable deliveries that directly undermine customer trust and sales.
“Delivery reliability affects cart conversion and repeat purchases. When delays, missed pickups or stalled tracking occur, customers blame the seller, not the courier,” said CCC representative Tarmizi Anuwar.
According to Tarmizi, introducing a price floor offers no guarantee of better service.
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